Warranty Policy

Dear customer, thank you for choosing AIDOGA's products.

I. Warranty period

AIDOGA promises to provide a two-year limited warranty service for this product from the date of purchase. The warranty period starts on the date of the valid invoice issued when the consumer purchases the product. If

the invoice date is missing or unclear, the warranty period will be calculated based on the production date of the product serial number for a certain number of days (usually 2 years).

II. Warranty scope

1. Manufacturing defects: During the warranty period, if the product has a performance failure caused by material, process or design defects, AIDOGA will provide free repair, replacement of parts or the whole machine

(depending on the situation).

2. Non-warranty scope: Including but not limited to man-made damage (such as falling, squeezing, water ingress, etc.), natural disasters (such as fire, flood, earthquake, etc.), non-AIDOGA authorized repair point

dismantling,unauthorized change of product configuration or use of non-original accessories, etc., are not covered by the warranty.

III. Warranty Process

Mainland China

1. Fault reporting: After consumers find product faults, they can report the faults through AIDOGA's official website, customer service hotline or designated after-sales service points, and provide valid purchase receipts (invoices, warranty cards, etc.) and product serial numbers.

2. Mailing instructions: If customers choose to mail the product for repair, the relevant shipping costs must be borne by the buyer. Please be sure to package the product properly and attach a detailed description of the fault and contact information.

3. Fault detection: AIDOGA or its authorized after-sales service points will detect the faulty products received to confirm whether the cause of the fault is within the warranty scope.

4. Repair or replacement: For faults confirmed to be within the warranty scope, AIDOGA will provide free repair services; if it cannot be repaired or the repair cost is too high, AIDOGA has the right to choose to replace it with a new product of the same model or function as a substitute.

5. Return product: After the repair or replacement is completed, AIDOGA will bear the shipping cost of sending the product back to the consumer and ensure that the product is delivered safely. After the consumer receives the product, please check it carefully and confirm that it is correct.

Overseas (outside mainland China)

Please contact the dealer in the region or contact customer service through the AIDOGA official website or official social media platform.

IV. Special Tips

1. Consumers should keep the purchase receipt and product packaging properly so that they can provide valid warranty proof when needed.

2. When using the product, please follow the operating instructions in the product manual and user manual to avoid failures caused by improper use.

3. AIDOGA reserves the right to interpret and modify the warranty policy. The specific warranty policy is subject to the latest information released on the AIDOGA official website.

4. For problems that are out of warranty or not covered by the warranty, AIDOGA will provide paid repair services. The specific cost and repair plan shall be determined based on the actual situation of the product.

V. Other Important Notes

All parts or other equipment of the product that have been replaced by AIDOGA shall become the property of AIDOGA.

Please be sure to make backups or keep written records of all important content and information stored in your product, as these content and information may be lost or damaged during the use, repair or replacement of the product. To the extent permitted by law, AIDOGA shall not in any circumstances assume any express or implied liability for any damage or loss caused by the loss or corruption of content or data stored in the product.

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